Terms & Conditions

By accessing franklinfamilypharmacy.com and the eCommerce retail store for Franklin Family Pharmacy, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.


Use License


Permission is granted to temporarily download one copy of the materials (information or software) on the franklinfamilypharmacy.com web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:


Modify or copy the materials;

Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

Attempt to decompile or reverse-engineer any software contained on the franklinfamilypharmacy.com web site;

Remove any copyright or other proprietary notations from the materials; or

Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by franklinfamilypharmacy.com or Franklin Family Pharmacy at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.




The materials on franklinfamilypharmacy.com are provided "as is". Neither Franklin Family Pharmacy nor any of its wholly-owned partner sites make warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Franklin Family Pharmacy does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.




In no event shall franklinfamilypharmacy.com, Franklin Family Pharmacy or its suppliers, or recommended partners be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use of or inability to use the materials on franklinfamilypharmacy.com., even if Franklin Family Pharmacy or any authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


Revisions and Errata


The materials appearing on franklinfamilypharmacy.com could include technical, typographical, or photographic errors. Franklin Family Pharmacy does not warrant that any of the materials on its web site are accurate, complete, or current. Franklin Family Pharmacy may make changes to the materials contained on its web site at any time without notice. Franklin Family Pharmacy does not, however, make any commitment to update the materials.




Franklin Family Pharmacy has not reviewed all of the sites linked to its Internet web sites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Franklin Family Pharmacy of the site. Use of any such linked web site is at the user's own risk.


Site Terms of Use Modifications


Franklin Family Pharmacy may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the current version of these Terms and Conditions of Use.


Governing Law


Any claim relating to Franklin Family Pharmacy's web site shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions.


Typographical Errors


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, franklinfamilypharmacy.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.


Franklin Family Pharmacy shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Franklin Family Pharmacy shall immediately issue a credit to your credit card account in the amount of the charge.

Privacy Policy

What this Privacy Policy Covers


This privacy policy covers Franklin Family Pharmacy's treatment of Personally Identifiable Information (PII) collected by Franklin Family Pharmacy through a website owned and operated by Franklin Family Pharmacy.


This privacy policy does not apply to the practices of companies that Franklin Family Pharmacy does not own or control, or of persons that Franklin Family Pharmacy does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which Franklin Family Pharmacy websites link.


Collection and Use of Personal Information


You can visit the websites of Franklin Family Pharmacy without revealing any personal information. However, Franklin Family Pharmacy needs certain personal information if you wish to purchase our products, register for an affiliate account, or receive Franklin Family Pharmacy’s newsletter and exclusive email special offers.


Where required, this information may include your personal contact information. Franklin Family Pharmacy will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member's account, and to contact you regarding new products and services.


By accessing the services of Franklin Family Pharmacy and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.


Franklin Family Pharmacy ensures your information is safe and secure, and will NEVER be sold.


Collection and Use of Non-Personal Information


Franklin Family Pharmacy, as do the other sites you visit, automatically receives and records high tech non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. Franklin Family Pharmacy may use this information to customize the information, advertising and content you see and to fulfill your requests for certain products and services; with the ultimate goal to ensure your shopping experience is of the highest quality. You can be assured, Franklin Family Pharmacy does not connect this non-personal data to any personal information collected from you.


Franklin Family Pharmacy ensures your information is safe and secure, and will NEVER be sold.


Information Sharing and Disclosure


Franklin Family Pharmacy may disclose your personal information to sister sites Franklin Family Pharmacy who work on behalf of Franklin Family Pharmacy to provide complementary products and services requested by you. We will share personal information for these purposes only as our sister sites Franklin Family Pharmacy have privacy policies that mirror ours or who agree to abide by our collective policies with respect to personal information


Franklin Family Pharmacy may otherwise disclose your personal information when:


We have your express consent to share the information for a specified purpose;


We need to respond to subpoenas, court orders or such other legal process;


We need to protect the personal safety of the users of our websites or defend the rights or property of Franklin Family Pharmacy;


We find that your actions on our websites violate the Franklin Family Pharmacy terms or any of our usage guidelines for specific products or services.


Display Advertising


Franklin Family Pharmacy has implemented display advertising and uses remarketing with Google analytics to communicate and advertise online. It means that third-party vendors, including Google, show our ads on sites across the Internet to ensure you stay informed of our latest specials and products of interest.


Franklin Family Pharmacy along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.  This is typical with your other website browsing activities.




If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Franklin Family Pharmacy. If you have provided personal information to Franklin Family Pharmacy and no longer consent to its use or disclosure as outlined herein, please notify Franklin Family Pharmacy at info@franklinfamilypharmacy.com




Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Franklin Family Pharmacy information protected for your privacy and security. In certain areas of our websites, as identified on the site, Franklin Family Pharmacy uses industry-standard SSL-encryption to protect data transmissions.


We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.


Further, Franklin Family Pharmacy retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law. 


Changes to this Privacy Policy


Franklin Family Pharmacy may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Franklin Family Pharmacy websites after any such amendments signifies your acceptance thereof.


Questions or Suggestions


If you have questions or suggestions about this privacy policy or your own personal information, please email us at info@franklinfamilypharmacy.com.

HIPAA Policy

Offer to Counsel


If you need assistance or have questions regarding a prescription or any other medication, please contact us at info@franklinfamilypharmacy.com or at 615-472-8855 during store counseling hours (Mon-Fri, 9am-6pm, CT). Please do not share confidential information (such as your date of birth, social security number, or similar information) via email.


Health Insurance Portability & Accountability Act (HIPAA)


Franklin Family Pharmacy is wholly committed to protecting your privacy. As a healthcare provider, we understand the value of your trust and take seriously our obligation to maintain that trust. This policy discloses our information use and policies and procedures in detail. Please read it to learn more about how we protect the information we collect and to find out how you can limit the information about you that is shared. If Franklin Family Pharmacy should change its information practices, we will share notice of any material changes via our website. 


Strict Security Measures


Franklin Family Pharmacy is dedicated to data security and we’ve established strict security standards and procedures to prevent unauthorized access to patient information. We maintain physical, electronic, and procedural safeguards that comply with federal standards regarding protected patient health information.


Uses and Disclosures of Health Information


Franklin Family Pharmacy will use your protected health information to evaluate your request(s) for specific treatment(s), to obtain payment for treatment, for administrative purposes, and to assess the quality of care you receive. We may use or disclose identifiable health information about you without your authorization for public health purposes, for auditing purposes, or for reporting purposes to governing state agencies. In any other situation, we will ask for your written authorization to disclose information. Of course, you may revoke that authorization later to stop any further uses or disclosures.


Please be advised that Franklin Family Pharmacy may change this policy at any time. If we do, we will alert you on our website. You may also request a copy of our legal policies at any time by emailing info@franklinfamilypharmacy.com.


Individual Rights


In most cases, you have the right to look at or get a copy of health information that we have in your file ad use to make decisions about your care. You also have the right to receive a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or related administrative purposes. If you notice that information in your record is incorrect or if important information seems to be missing, you have the right to request that we correct what we have on file or add the missing information to that file. We will take precautions to prevent inappropriate or non-essential use or distribution of patient information when transmitted via the Internet and while the pharmacy possesses such information. You may request in writing that we not use or disclose your information for treatment, payment and administrative purposes except when specifically authorized by you, when required by law, or in emergencies. We will consider your request; please note, we are not legally required to accept it.




If you are concerned that we have violated your privacy rights or if you disagree with a decision we made about access or correction to your record, please email us your contact details at info@franklinfamilypharmacy.com so that an authorized member of our team may call you to get the revised data we’ll need to make any corrections. Please do not share confidential patient or health information through email.


You may also send a written complaint to the U.S. Department of Health and Human Services. The person listed below can provide you with the appropriate address upon request. If you decide to contact the undersigned person with a complaint, or if you send a written complaint to the U. S. Department of Health and Human Services, you will not suffer any retaliation.


Our Legal Duty


We are required by law to protect the privacy of your information, provide this notice of our information practices, and follow the information practices that are described in this notice.


If you have any questions or complaints, please contact Pharmacist-in-Charge Todd Garrett at 615-472-8855. Complaints against the practice of pharmacy may be filed with the:


Department of Health, Board of Pharmacy, 227 French Landing Dr, Nashville, TN 37243, (615) 741-5270